Our Area Sales Assistants
Our departments introduce themselves - Part 1
Our order management team acts as a link between sales, disposition and logistics. As part of our large sales team, they take over customer care and the coordination of orders from the moment the sale is concluded until the goods arrive at our customers. So, if you have any questions after the sale is completed, you can get in touch with your assigned Area Sale Assistant. You don't know who your contact person is, yet? No problem, your Area Sales Representative can tell you.
For questions and enquiries after delivery of the goods, our team from After Sales is your right contact. We will also introduce you to these colleagues soon. You can reach our After Sales Team Monday to Friday from 8 a.m. to 5 p.m. under the following number: +49 7033 3042-230.
In order to introduce our colleagues to you, we asked them what they particularly enjoy about their work in order management.
Have fun reading.
Melissa Wernecke (Head of Area Sales Assistants)
Every time I can help one of our customers, it makes me happy. Those grateful and satisfied customers are our daily motivation. Besides the daily to-do's such as entering orders and informing our customers about delivery dates, I am also responsible for leading my team and improving our processes as Head of Area Sales Assistants. I am glad to have such a motivated team by my side.
What I like best about my job is the variety. No day is like the other, every day brings new challenges. In addition, there is active contact with the other departments and the most diverse customers from all over the world. A familiar atmosphere also motivates me to give my best every day and broadens my horizon.
The nice and great thing is that I am allowed to look after several areas, including Austria, Italy, Spain, Turkey and Greece. So, I never get bored and I have a healthy variety in my daily work. Our team always sticks together, and we support and motivate each other, we have a great communication and a very familiar atmosphere. I am always happy when I can ensure our customers’ satisfaction and when a relaxed and joyful atmosphere is created during the phone calls. It's also a great feeling when colleagues, superiors and also customers are treated at eye level.
Tolga Han Özdenbasi
Each day I am happy to help my customers with a question or problem concerning their order.
At Krannich, we all work at eye level with each other - not only in our team but across all departments. We support and help each other, so that in the end we always have the best solution for our customer. This is precisely why I enjoy my work so much.
As I am currently working in each of our sales areas, I consequently get to know many different tasks and my working days never get boring.
I enjoy being able to help our customers every day and being available to answer their questions about the orders. I also find the close exchange with the other departments (sales and logistics) particularly exciting, because you always learn new things.
I am pleased that Krannich gives me the opportunity to work with different customer groups. I help and advice our employees from the branches in France, the Czech Republic and Switzerland, as well as national customers here in Germany. Customer contact is particularly close to my heart and I am happy to be an optimal contact person for the customer. I particularly enjoy the structured planning of customer orders. Here you always have to pay attention to how you can propose an optimal solution to the customer that, in the end, makes all sides happy. The nice customer feedback afterwards motivates me to give my best every day.
I am responsible for the areas of Baden-Württemberg and Northern Germany. I enjoy helping our customers with their concerns and queries about their orders. I also enjoy the exchange with my other sales colleagues. So maybe you will talk to me during your next telephone call.
Why do I like my job so much as an area sales assistant? Because I am happy when I can make our customers content. Besides, every day is exciting, and you always learn something new. The relationship with the customers also motivates me to give my best every day. I also find the exchange with our other Krannich branches and international customers great. Your orders are in safe hands with our team!
I look after our national clients, as well as international ones. This gives me a lot of variety in my daily work and I really appreciate that. Both my colleagues and the customers motivate me to give my best every day and that is what I enjoy most.